Privacy Policy

1. Introduction

S&H Auto Glass ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy informs you of how we handle your personal information when you visit our website (https://normanautoglass.com), request an auto glass quote, schedule mobile auto glass service, or communicate with us by phone, email, or SMS text message.

2. Information We Collect

We collect information that you voluntarily provide to us when you request a service, including:

• Name and contact details (email address, telephone/mobile number)
• Vehicle details (Year, Make, Model, Body Style, VIN, and damaged glass location)
• Service address or location where mobile service is requested
• Insurance carrier information (policy number, claim number) when filing a claim

4. How We Use Your Information

We use your information strictly to:

• Provide accurate auto glass replacement and rock chip repair estimates
• Coordinate mobile technician arrival at your home or workplace
• Communicate appointment reminders, technician status, and invoices
• Process insurance claims directly with your designated insurance carrier
• Maintain service records to honor our lifetime workmanship warranty

5. Data Security & Retention

We implement appropriate technical and organizational security measures to protect your personal information. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, and warranty obligations.

6. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: